Strengthening Tourism Security in Tijuana
In an effort to bolster tourist safety and confidence, Tijuana’s city government has introduced the “Visitor Safe” program. This initiative aims to ensure that tourists, both domestic and international, receive fair and respectful treatment from public servants during their stay in the city.
Timely Response to Major Tourism Events
The program’s launch comes as a timely response to significant tourism events, such as the recently inaugurated Tianguis Turístico. It aims to provide preventive security for visitors, fostering a safe and protected environment for those choosing Tijuana as their travel destination.
Initiative Led by Mayor Ismael Burgueño
Mayor Ismael Burgueño of Tijuana’s XXV Ayuntamiento spearheaded this forward-thinking strategy. The program’s primary goal is to guarantee that tourists receive just and respectful treatment from public servants, ensuring their integrity and peace of mind. Recognizing the crucial role tourism plays in Tijuana’s local, national, and international economy, Burgueño emphasized the importance of this initiative.
Legal and Social Foundation
The “Visitor Safe” program is grounded in the municipal government’s Code of Ethics and Public Function, as well as citizens’ and visitors’ rights to quality public services and the ability to report any irregularities.
Key Components of the “Visitor Safe” Program
- Strategically placed kiosks: Thirteen attention booths have been installed in various delegations and establishments within the Zona Centro, making it easy for people to file complaints or reports.
- Mobile units: Four specialized mobile units, staffed with properly identified personnel, conduct constant patrols in Tijuana’s tourist areas, offering immediate assistance and attention to visitors.
- QR code stickers: Establishments in the Zona Centro now display QR code stickers linked directly to the Sindica Procuradora’s page, enabling real-time denunciation submissions.
Enforcement and Accountability
Sindica Procuradora Teresita Balderas explained the investigation and sanction processes for any violations of the Code of Ethics and Public Function. The Directorate of Internal Affairs will rigorously investigate infractions, ranging from minor offenses to disqualification, according to the law.
Impact on Tijuana’s Tourism
The “Visitor Safe” program has the potential to significantly strengthen Tijuana’s tourism dynamics, positioning it as a reliable and attractive destination both nationally and internationally. By offering effective tools for visitor protection and attention, this initiative contributes to Tijuana’s consolidation as a preferred travel destination in the competitive tourism market.
Key Questions and Answers
- What is the “Visitor Safe” program? It’s a new initiative by Tijuana’s city government to ensure tourists receive fair and respectful treatment from public servants, fostering a safe environment for visitors.
- Why was this program launched? The program addresses the need for increased tourist safety and confidence, especially during major tourism events like Tianguis Turístico.
- What are the key components of the program? It includes strategically placed kiosks, mobile units with constant patrols, and QR code stickers for real-time denunciations.
- How will the program be enforced? The Directorate of Internal Affairs will investigate and sanction any violations of the Code of Ethics and Public Function, from minor offenses to disqualification.
- What impact will the program have on Tijuana’s tourism? The “Visitor Safe” program aims to strengthen Tijuana’s tourism dynamics, positioning it as a reliable and attractive destination nationally and internationally.
