Background on Delgado Cortés Asociados and Group Mundo Maya
Delgado Cortés Asociados, a Mexico City-based consulting firm, has been contracted by the Mexican Secretariat of National Defense (Sedena) to provide training services for hotel quality improvement within the Group Mundo Maya. This group, managed by the armed forces, aims to offer memorable experiences that highlight southeastern Mexico’s culture, archaeological riches, and gastronomy.
Contract Details
Sedena invited five companies to submit proposals for a training program focused on customer service quality in Group Mundo Maya’s hotels. Only Delgado Cortés Asociados expressed interest, proposing a 12.7-million-peso contract for the service.
- The training will consist of a workshop that includes group and individual activities to diagnose issues and develop preventive actions in the hotels’ customer service areas.
- The workshop will cover inteligencia emocional en el servicio al cliente (emotional intelligence in customer service) and calidad en el servicio al cliente (quality in customer service).
- Each hotel will receive 17 hours of training, divided into three days with three shifts according to the hotel’s operational calendar.
- The contract’s duration is from November 18 to December 11, 2025.
Group Mundo Maya Hotels and Promotional Efforts
The Group Mundo Maya comprises several hotels, including Edzna, Palenque, Calakmul, Tulum, Tulum Aeropuerto, Nuevo Uxmal, and Chichen Itzá. These establishments aim to enhance guest experiences with direct support from a private organization.
The group has been actively promoting its offerings, recently participating in the World Travel Market London (WTM) to showcase packages that include Mexicana de Aviación flights, the Tren Maya, and various parks. These efforts are managed by the Defense Department.
Previous Contracts and Delgado Cortés Asociados’ Expertise
Public records indicate that the Group Mundo Maya has already signed at least two contracts with Delgado Cortés Asociados this year for customer service and cultural services consulting. One of these contracts was awarded directly, totaling 10.9 million pesos.
Delgado Cortés Asociados, located in Mexico City’s Gustavo A. Madero alcaldía, will now focus on enhancing service quality through asesoría (sensitization and leadership) in their upcoming training sessions, aiming to make service quality one of the group’s distinguishing features alongside Uxmito, a character created to promote tourism assets.
