Background on Profeco and its Relevance
The Procuraduría Federal del Consumidor (Profeco), Mexico’s consumer protection agency, plays a crucial role in ensuring that travelers’ rights are upheld. During the 2025 holiday season, Profeco intensified its efforts to address travel-related disputes and protect consumers.
Key Achievements of Profeco During the Holiday Season
Profeco reported successfully mediating 132 disputes between service providers and consumers as part of the “Fiestas decembrinas 2025” operation, resulting in the recovery of over 653,000 pesos.
- Locations: These mediations took place across 38 Oficinas de Defensa del Consumidor (Odecos), modules at the Benito Juárez International Airport (AICM), Felipe Ángeles International Airport (AIFA), and the Consumer Hotline from December 20 to 23.
- Principal Causes: The main reasons for these disputes included flight cancellations and delays, overbooking, itinerary changes, refusal of refunds, and lack of information.
- Asesorías Provided: Profeco staff offered more than 1,000 advisories to travelers on topics such as consumer rights when traveling by air or bus, Profeco’s services and procedures, general consumer rights, and guidance on prices and services.
Additionally, Profeco addressed issues related to lost or delayed luggage, boarding problems, trip cancellations, and delays in both air and land transportation.
Subprocuraduría de Verificación y Defensa de la Confianza Activities
The Subprocuraduría of Verification and Defense of Confidence conducted 1,138 surveillance visits, 141 verification visits, and monitored 16,970 products at establishments related to the holiday season.
- Suspensions: As a result of verification visits, three suspensions were enforced.
Profeco’s Ongoing Efforts and Reminder
Profeco reminds the public that the “Operativo Vacaciones de Invierno 2025” will conclude on the following Wednesday, December 31.
Key Questions and Answers
- What is Profeco? The Procuraduría Federal del Consumidor (Profeco) is Mexico’s federal consumer protection agency responsible for ensuring that consumers’ rights are upheld.
- What types of disputes did Profeco address during the holiday season? Profeco mediated disputes related to flight cancellations and delays, overbooking, itinerary changes, refusal of refunds, lack of information, lost or delayed luggage, boarding problems, trip cancellations, and delays in both air and land transportation.
- How many disputes were resolved, and how much was recovered? Profeco successfully mediated 132 disputes, recovering over 653,000 pesos for consumers.
- What other activities did Profeco undertake during the holiday season? Profeco conducted surveillance and verification visits, monitored products at relevant establishments, and provided over 1,000 advisories to travelers on consumer rights and related topics.
