Background on the Recall and its Significance
Mazda Motor de México has issued a recall for 5,937 of its CX-70 model year 2025 and CX-90 models from the years 2024 to 2025. This action aims to ensure consumer safety and quality, as reported by the Procuraduría Federal del Consumidor (Profeco).
The Issue: Software Glitch in Vehicle Systems
According to Profeco, the problem stems from a software malfunction in the Módulo de Control de la Carrocería (BCM), which controls the vehicle’s body systems.
This software issue causes the fuel gauge on the dashboard to display a higher fuel level than what is actually present in the tank. Consequently, drivers may run out of fuel during their journey, leading to engine stalling and an inability to restart the vehicle.
Mazda’s Response and Next Steps
To address this concern, Mazda will inspect the affected vehicles and update the software free of charge if necessary. The automaker will inform owners about the reprogramming schedule for the BCM so they can arrange a visit to their authorized dealer.
Contact Information and Current Status
Profeco has provided several means for affected drivers to schedule their appointments:
- Phone: 800 01 62932
- Website
- Direct link to recall information
As of October 17, there have been no reported cases of damage or injury directly resulting from this recall, according to Mazda.
Key Questions and Answers
- What vehicles are affected by this recall? The recall applies to 5,937 CX-70 model year 2025 and CX-90 models from 2024 to 2025.
- What is the nature of the problem? The issue arises from a software glitch in the BCM, causing the fuel gauge to display an incorrect fuel level.
- What actions is Mazda taking to resolve the issue? Mazda will inspect and update the BCM software free of charge for affected vehicles.
- How can drivers schedule the necessary service? Drivers can contact Mazda using the provided phone number, website, or direct recall link to arrange a service appointment at an authorized dealer.
- Have there been any reported cases of damage or injury due to this recall? As of October 17, there have been no reported incidents related to this recall.
