Introduction to the Financial Complaints in Jalisco
In 2025, the residents of Jalisco faced numerous issues within the financial system, primarily due to alleged frauds. These frauds included unrecognized consumption and electronic transfers, accounting for 35.5% of the complaints. The Condusef (National Commission for the Protection and Defense of Users of Financial Services) reported that complaints also stemmed from aggressive collection agencies who threatened, offended, and intimidated debtors, their families, colleagues, and even unrelated individuals. Furthermore, there were instances of collection efforts, negotiations, or restructuring directed at non-users, clients, or debtors.
Sector-wise Distribution of Complaints
By sector, the multiple banking sector accumulated 66.4% of the complaints, followed by insurance companies with 11.8% and SOFOM E.N.R with 7.5%. Among financial institutions, 44.4% of the total complaints were concentrated in five banks:
- BBVA (2,040) with a market participation of 11.1%
- Banamex with 1,789 cases and a market participation of 9.7%
- Banco Azteca with 1,702 cases and a market participation of 9.2%
- Banorte with 1,364 cases and a market participation of 7.4%
- Santander with 1,284 cases and a market participation of 7.0%
Reporting Complaints and Accessing Assistance
The Condusef offers various channels to receive complaints through its website, including:
- Electronic Complaint Portal
- Collection Agencies Registry (Redeco) for reporting misconducts
- Live Chat
- Contact Center (55 53 400 999)
- [email protected] email address
In Jalisco, the User Attention Unit is located at:
- Av. Fray Antonio Alcalde y Barriga, No. 500, Col. Centro, C.P. 44100, Guadalajara, Jal., México
- [email protected] email address
For further inquiries, contact [email protected].
Key Questions and Answers
- What are the main reasons for complaints in Jalisco’s financial system?
The primary causes of complaints are alleged frauds, such as unrecognized consumption and electronic transfers, along with aggressive collection agency practices.
- Which financial sectors have the most complaints?
The multiple banking sector accounts for 66.4% of the complaints, followed by insurance companies with 11.8% and SOFOM E.N.R with 7.5%.
- Which banks received the most complaints?
BBVA, Banamex, Banco Azteca, Banorte, and Santander received the highest number of complaints, with BBVA leading at 2,040 cases.
- How can individuals report complaints or seek assistance?
Individuals can submit complaints through various channels provided by Condusef, including the Electronic Complaint Portal, Collection Agencies Registry (Redeco), Live Chat, Contact Center, and email.
