Understanding the Issue
During the Hot Sale 2025, Mexican consumers will once again take advantage of online deals. Last year, over 12 million Mexicans purchased products from more than 650 companies, generating over 23,240 million pesos in sales from the more than 560 million visits to participating retailers’ websites.
Given the scale of this week’s discounts, some consumers may experience delayed deliveries or products that never arrive. Therefore, it’s crucial to follow the recommendations of the Federal Consumer Procurator’s Office (Profeco) if either of these situations occurs.
Required Documents for Filing a Complaint
To initiate your complaint, gather the following documents: the name of the business where you made the purchase, proof of payment, a description of the product, and any evidence of prior contact with the company.
If the business is registered in the reliable e-commerce program, it must respond to Profeco and adhere to the conditions it offered.
Profeco Contact Channels
Profeco reminds consumers that they can seek assistance through the following communication channels:
- Consumer Hotline: Mexico City and surrounding area: 55 5568 8722. Rest of the country: 800 468 8722.
- Email: [email protected]
- Official Website: www.profeco.gob.mx
Key Questions and Answers
- What is the Hot Sale 2025? The Hot Sale 2025 is an annual online sales event in Mexico where numerous businesses offer discounts and promotions on various products.
- Who is Profeco? The Federal Consumer Procurator’s Office (Profeco) is a Mexican government agency responsible for protecting consumers’ rights and resolving disputes between consumers and businesses.
- What documents do I need to file a complaint? You will need the business name, proof of payment, product description, and evidence of prior contact with the company.
- How can I reach out to Profeco? You can contact Profeco via phone, email, or their official website using the provided contact details.
