Background on LATAM Airlines and its Significance
LATAM Airlines, a leading Latin American airline company, has announced that it will relocate all its operations from Terminal 2 to Terminal 1 at the Aeropuerto Internacional de la Ciudad de México (AICM) starting June 15th. This strategic move aims to enhance the travel experience for its passengers.
About LATAM Airlines
LATAM Airlines, the largest airline in Latin America, was formed through the merger of LAN Airlines from Chile and TAM Airlines from Brazil in 2012. The airline operates a vast network of domestic and international routes, connecting major cities in Latin America with the world. LATAM Airlines is known for its commitment to customer service, on-time performance, and extensive frequent flyer program.
Relevance of the Move
The decision to move from Terminal 2 to Terminal 1 signifies LATAM Airlines’ dedication to improving passenger experience and streamlining operations. By aligning with customer needs, LATAM Airlines aims to provide greater comfort and connectivity for its passengers traveling through the AICM.
Key Details of the Move
- New Location: LATAM Airlines’ customer service desk will be situated in Sala F3 of Terminal 1, operating from 11:00 AM to 7:00 PM local time.
- VIP Access: The VIP lounge access will be located in Sala H, near gate 19. Access is available 24 hours a day through security filter G.
- Operational Continuity: LATAM Airlines will continue its daily direct flights between Mexico City and Santiago, Chile, remaining the sole airline offering this frequency on that route.
- Expanded Network: The airline will also operate daily flights from Cancun to Santiago and Lima, as well as from Mexico City to São Paulo and Lima. These routes ensure seamless connections to any destination in Latin America.
Impact on Passengers and Travel Agencies
LATAM Airlines has urged travel agencies and commercial partners to update their channels with the new information, starting June 15th. This step aims to prevent confusion among passengers regarding the airline’s new location and improved services.
Key Questions and Answers
- What is the reason for LATAM Airlines’ move? The airline aims to enhance passenger experience by offering a more efficient operation aligned with customer needs, providing greater comfort and connectivity.
- Where will LATAM Airlines’ customer service desk be located in Terminal 1? The customer service desk will be situated in Sala F3 of Terminal 1, operating from 11:00 AM to 7:00 PM local time.
- How can passengers access the VIP lounge in Terminal 1? The VIP lounge access will be located in Sala H, near gate 19. Access is available 24 hours a day through security filter G.
- Will LATAM Airlines continue its daily flights between Mexico City and Santiago, Chile? Yes, LATAM Airlines will maintain its daily direct flights between Mexico City and Santiago, Chile, remaining the sole airline offering this frequency on that route.
- What other destinations will LATAM Airlines continue to serve from Mexico City? The airline will operate daily flights from Cancun to Santiago and Lima, as well as from Mexico City to São Paulo and Lima. These routes ensure seamless connections to any destination in Latin America.
