Who is Movistar?
Movistar, a subsidiary of Telefónica, is one of the leading telecommunications companies in Latin America. Operating in several countries including Mexico, it offers a wide range of services such as mobile and fixed-line telephony, broadband internet access, and pay TV.
Why is this relevant?
In compliance with the new guidelines for mobile line identification, Movistar has initiated a process to link customers’ mobile lines with their personal data. This move aims to ensure the security and certainty of users’ information, both new and existing.
Key Steps in the Process
- Implementation: Movistar has been steadily advancing with this linking process since its launch, conducting various campaigns to inform customers about the procedure.
- Data Protection: The company has emphasized its commitment to high standards of information protection. They assure that the requested data is used solely for legal compliance and no additional sensitive information is stored post-process.
- Current Status: Postpaid lines that already had the required information are now linked, while prepaid customers, those needing additional info, and new activations continue to register.
- Digital Platform: To simplify this process, Movistar has developed a digital platform (
- In-person Assistance: For those preferring personal assistance, Movistar Centers of Attention offer support with a valid official ID and CURP (Unique Registry of Population).
Digital Platform Launch
On February 8, Movistar will introduce a digital platform enabling users to check which mobile lines are associated with their data. This initiative aims to strengthen user confidence and control over their mobile services, ensuring all lines adhere to current regulations.
Key Questions and Answers
- What is the purpose of this linking process? The main goal is to ensure all mobile lines comply with the existing regulations, providing users with security and certainty regarding their data.
- What information is required for linking? Users need to provide necessary details as per the new guidelines. Rest assured, no additional sensitive data is stored after the linking process.
- How can users link their lines? Users have two options: they can use the digital platform (
With these measures, Movistar demonstrates its dedication to safeguarding user data and maintaining transparency in its operations.
