Requirements to Sony
The Federal Consumer Procurator’s Office (Profeco), led by Iván Escalante Ruiz, formally notified Sony, the official operator of the PlayStation platform in Mexico, to comply with the Federal Consumer Protection Law (LFPC) and display prices in Mexican pesos along with the final amount to be paid for their products listed on their website.
Demand for Prices in Mexican Pesos:
According to Article 34 of the LFPC, prices must be shown in the national currency, clearly and understandably. It is also required to display prices in other currencies.
Final Amount Including All Charges:
Article 7 Bis obliges providers to clearly and prominently display the total price, which must include taxes, commissions, interests, insurance, or any other additional charges.
Possible Penalties
Profeco warned that failure to comply with the notification could lead to procedures for violations of the law.
The call aims to prevent consumers from facing confusion or additional costs when purchasing consoles, video games, or digital services on the platform.
Profeco reported that over 100 complaints have been received related to price display on the PlayStation website.
Consumer Support
For those facing this or other irregularities, Profeco offers the Consumer Helpline (55 5568 8722 in Mexico City and 800 468 8722 elsewhere in the country), along with official emails and social media channels.
Key Questions and Answers
- Who is Profeco? The Federal Consumer Procurator’s Office (Profeco) is a Mexican government agency responsible for enforcing consumer protection laws.
- Why is PlayStation under scrutiny? Profeco received over 100 consumer complaints about the lack of transparency in PlayStation’s pricing, including prices not being displayed in Mexican pesos with all taxes and fees included.
- What are the demands against Sony? Profeco is requiring Sony to display prices in Mexican pesos and clearly show the final amount, including all taxes, commissions, interests, insurance, or other additional charges.
- What are the possible consequences for non-compliance? If Sony does not comply with Profeco’s demands, the company may face legal procedures for violating consumer protection laws.
- How can consumers seek support? Consumers facing similar issues or needing assistance can contact Profeco through their Consumer Helpline, official emails, or social media channels.
