Heavy afternoon rains have led to an increase in delivery orders, but traffic and falling temperatures can create a poor customer experience. However, restaurants can help mitigate these issues.
Delivery platforms have reported delays in orders due to considering the safety of couriers during their trips, which indirectly affects the condition of the dishes.
Key Questions and Answers
- What impacts delivery orders during the rainy season? Heavy afternoon rains, traffic, and falling temperatures can cause delays and affect the condition of dishes.
- What percentage of restaurants in Mexico are microenterprises? 96% of the approximately 574,754 restaurants in Mexico are microenterprises.
- What recommendations do delivery platforms have for restaurants? Restaurants should use airtight packaging, maintain temperature control if possible, and add protective layers to ensure orders arrive in good condition.
- How do delivery platforms address delays caused by weather? They emphasize effective communication between couriers and customers, online training for couriers to operate during rain, and informing customers about potential delays.
- What compensations do delivery platforms offer for delayed orders? Rappi allows customers to cancel orders without cost if there are delays of more than 20 minutes, while DiDi Food offers small compensations for lengthy deliveries.
