Introduction
Hey has successfully concluded its separation from Banregio and will commence full operations as an independent bank starting February 1, 2026. Despite this independence, Hey will remain a part of the financial group.
Regulatory Approval and Transition
Hey Banco received regulatory authorization to finalize the division of products and services previously managed by Banregio. The institution will now operate as a fully independent multiple-bank entity, beginning February 1, 2026.
Although Hey received its banking license in July 2023, it continued operating as Banregio’s digital arm. This situation will change starting the following week.
“Hey Banco has completed the regulatory process initiated after obtaining its banking license and the pre-operational phase, consolidating itself as Hey Banco, which will continue to be part of Banregio under the supervision and regulation of financial authorities,” clarified the institution.
Strong Start as an Independent Bank
As an independent bank, Hey will initiate this new phase with a profitable business model, the result of a disciplined financial management approach, product development, and gradual evaluation of its digital platform.
“We have been building a very attractive profitability, and this profitability will continue. The start of operations will be genuinely profitable from the beginning,” stated Manuel Rivero, General Director of Hey Banco. He also mentioned that the entity already has 500,000 customers.
According to the Mexican Banking and Securities Commission (CNBV), as of November, Hey Banco had 1,589 million pesos in assets and a profit of 56 million pesos.
In a video conference, Rivero highlighted that unlike other digital alternatives, Hey already offers an extensive range of financial products and services such as accounts, credit cards, salary mobility, insurance, investments, and payments.
“Here you have everything in one place; no one else offers that, and we very likely will continue to be leaders for a long time,” he emphasized.
He also mentioned that Hey has already captured around 14,000 million pesos, but now the focus is on accelerating credit growth.
“We have capture for the next three to four years of lending. Now, the focus is on how we can speed up the credit growth process to match and have a lever that makes sense,” he explained.
Moreover, Hey plans to grow credit for small and medium-sized enterprises (SMEs) and other segments.
Minimal Impact on Customers
Hey clarified that the separation from Banregio does not imply significant changes in the customer experience.
“Accounts, products, services, benefits, and digital channels will continue to operate regularly. During the transition process, gradual operational adjustments will be implemented to accompany the new institutional structure, ensuring the continuity of banking operations,” Hey stated.
Just recently, another digital bank, Revolut (originally British), began operations in the country, aiming to acquire 2 million customers in its first year.
Key Questions and Answers
- What does Hey’s separation from Banregio mean? Hey will operate independently while remaining part of the financial group.
- When will Hey begin independent operations? February 1, 2026
- What products and services will Hey offer? Hey already provides a wide range of financial products, including accounts, credit cards, salary mobility, insurance, investments, and payments.
- How many customers does Hey currently have? Hey has 500,000 customers.
- What are Hey’s financial performance indicators? As of November, Hey had 1,589 million pesos in assets and a profit of 56 million pesos.
- What are Hey’s growth plans? Hey aims to accelerate credit growth and expand credit offerings for SMEs and other segments.
- Will customers experience significant changes due to the separation? No, Hey assures minimal impact on customer experience.
