Understanding Afores and the Need for Account Location
In Mexico, there are 17.64 million Afore (Voluntary Private Retirement Accounts) accounts that have not been claimed by their owners, accounting for 26% of all accounts in the administrators. This significant number highlights why locating an Afore account is the most frequently requested service by the population at SARTEL, the Sistema de Ahorro para el Retiro (Retirement Savings System) telephone assistance center.
According to the latest quarterly report to the Union Congress, 85% of SARTEL National inquiries in the first quarter of 2025 were related to account location.
Feria de las Afores 2025: Your Chance to Resolve Account-Related Issues
To address this demand, the Feria de las Afores 2025 will take place at the Zócalo in Mexico City from August 1 to 5, offering free assistance from modules of the ten Afores and various institutions. Attendees can resolve doubts, update data, check balances, or even switch Afores if necessary.
Additionally, the event will feature lectures from experts, authorities, and other key players in the SAR system discussing Afores, retirement, pensions, and the overall system.
How to Complete the Account Location Process
If you cannot attend the Feria de las Afores, you can locate your Afore account from home.
- By Phone: Call SARTEL toll-free at 55 1328-5000 or visit the AforeWeb portal, navigate to the “Locate Your AFORE” section.
- Through the App: Use the official Consar app, AforeMóvil, to complete the process.
To initiate the search, have your Número de Seguridad Social (NSS) from the IMSS or your Clave Única de Registro de Población (CURP) from the ISSSTE ready.
Once you know your Afore, contact them to receive information about your account. It’s crucial to be aware of the Afore you’re registered with, as only they can provide account statements, balance certificates, or movement details.
Key Questions and Answers
- What is an Afore account? An Afore is a voluntary private retirement account in Mexico, managed by financial institutions authorized by the National Banking and Securities Commission (CNBV).
- Why is locating my Afore account important? Knowing your registered Afore is essential for accessing account statements, balance certificates, and understanding your retirement savings movements.
- What documents do I need to locate my Afore account? You will need your NSS (IMSS) or CURP (ISSSTE) and a valid ID, along with your security social number and proof of residence.
- Can I switch Afores? Yes, you can change your Afore if you decide another provider better suits your needs. The Feria de las Afores 2025 will offer assistance in this process.
