Key Players and Their Claim Statistics
According to data from the National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF), Quálitas, GNP, Chubb, and BBVA are the auto insurance companies with the highest number of claims.
Absolute vs. Relative Claims
While Quálitas, GNP, Chubb, and BBVA lead in absolute claims, El Águila, Mapfre, and Afirme have the most claims relative to their number of policyholders.
- Quálitas: 19% of total claims
- GNP: 16% of total claims
- Chubb and BBVA: 10% each of total claims
- Axxa: 8% of total claims
- Seguros Banorte: 6% of total claims
- HDI: 6% of total claims
- Mapfre: 5% of total claims
- Afirme: 3% of total claims
- Compañía de Seguros El Águila: 2% of total claims
- The remaining companies account for 15% of total claims.
Claims per Million Policyholders
When considering claims per million policyholders, El Águila leads with 2,115 claims, followed by Mapfre (1,446) and Afirme (1,361).
- GNP: 1,446 claims per million policyholders
- Seguros Banorte: 1,102 claims per million policyholders
- Chubb: 918 claims per million policyholders
- HDI: 775 claims per million policyholders
- BBVA: 755 claims per million policyholders
- Quálitas: 534 claims per million policyholders
- Axxa: 449 claims per million policyholders
Reasons for Claims Filed Against CONDUSEF
The primary reason for claims against CONDUSEF in the auto insurance sector is denial of indemnity payment, accounting for 34% of all claims.
Second Most Common Reason for Claims
19% of claims are due to dissatisfaction with the time taken for repairing the affected asset, making it the second most common reason for filing a claim.
Other Common Reasons for Claims
- Dissatisfaction with the time for indemnity payment: 14% of claims
- Dissatisfaction with the repair of the affected asset: 11% of claims
- The remaining claims are due to dissatisfaction with the indemnity amount and other unspecified causes.
Companies Resolving Claims in Favor of Policyholders
CONDUSEF highlights that companies resolving a higher percentage of claims in favor of policyholders include:
- Mapfre: 34% of claims resolved in favor of the policyholder
- Afirme: 25% of claims resolved in favor of the policyholder
- El Águila: 18% of claims resolved in favor of the policyholder
Key Questions and Answers
- Which auto insurance companies have the most claims against CONDUSEF? Quálitas, GNP, Chubb, and BBVA have the highest number of claims.
- Are there relative differences between these companies based on policyholders? El Águila, Mapfre, and Afirme have more claims relative to their policyholder base.
- How do the companies rank based on claims per million policyholders? El Águila leads with 2,115 claims per million policyholders, followed by Mapfre and Afirme.
- What are the main reasons for filing claims against CONDUSEF? The primary reasons include denial of indemnity payment and dissatisfaction with repair or payment timelines.
- Which companies resolve claims more often in favor of policyholders? Mapfre, Afirme, and El Águila resolve a higher percentage of claims in favor of policyholders.
