Introduction
Business sales are common scenarios, but clear communication, transparency, and close leadership are crucial in managing the uncertainty experienced by employees. Rocío López, a French-origin company employee in Mexico, is navigating the process of selling her brand. She recalls how, amidst uncertainty, communication and transparency are key to overcoming a complex process as an employee.
The Sale Process: Rocío’s Experience
Rocío describes how she and her colleagues were informed about the sale through an email containing a video from group directors. They were invited to a meeting an hour later, where they learned that the group decided to sell two of its brands, one of which was Rocío’s company. Despite the uncertainty, the company has maintained transparency, informing employees that no buyers have been identified yet and that they will continue working under the same conditions.
Recent Cases and Their Impact
Companies like Shell, which recently announced the sale of its Mexican businesses, and Citi have made similar decisions public. These situations can create uncertainty for employees due to the change process, making it essential for companies to pay attention and avoid negatively impacting their workforce.
Expert Opinions on Managing Uncertainty
Alejandra Toscano, DNE Consulting’s General Director, emphasizes the importance of immediate and clear communication from top management to all employees. She suggests avoiding false expectations and fostering an open-door culture, ensuring that employees are well-informed about the situation.
Rogelio Salcedo, Racana Executive Consultants’ partner, highlights that talent is one of the most valuable assets for any firm. He recommends communicating with employees before announcing the sale to the market, as this approach can prevent demotivation and uncertainty. Salcedo also suggests mapping key personnel to ensure critical roles remain productive during transitions.
The Importance of Positive Exit Experiences
According to Gallup, only 10% of employees believe their company is highly effective during employee departures. Salcedo and Toscano stress the significance of respecting and honoring departing employees, as this demonstrates authenticity and strengthens team culture. Positive exit experiences can motivate teams by fostering trust and offering development opportunities for other team members.
Preparing for Possible Departure
Toscano advises employees to prepare for potential departure or negotiate a change of employer to maintain their seniority. She emphasizes that employees should prioritize self-care and continuous development, as this will provide them with more tools to navigate challenging situations.
