Concert Cancellations Announced by OCESA
OCESA, the organizing company for Morrissey’s concerts in Mexico City and Guadalajara, announced the cancellation of his shows on October 31 at Palacio de los Deportes and November 4 at Auditorio Telmex due to extreme exhaustion of the artist. The events will not be rescheduled, and refunds will be processed according to the method of purchase.
Online Ticket Purchases
For those who purchased their tickets through the digital platform Ticketmaster, no in-person procedures are required. The refund will be automatically reflected on the same bank card used for the purchase. The time it takes for the funds to appear varies by each banking institution, so monitoring account activity and keeping digital or confirmation emails of the ticket is advised.
In-Person or Ticketmaster Point of Sale Purchases
Individuals who bought their tickets physically at ticket booths or authorized Ticketmaster centers can request a refund starting from November 7. It is necessary to visit the same location where the purchase was made, present the physical tickets, a valid ID, and if payment was made with a card, the cardholder must attend as refunds are processed through the original payment method.
Additional Compensation
According to the Mexican Consumer Procurator’s Office (Profeco), when an event is not held on the scheduled date, consumers have the right to receive a compensation of no less than 20% of the paid price if the cancellation is due to reasons attributable to the organizer or service provider. However, this compensation may not apply if the cancellation is due to factors beyond the company’s control, such as the artist’s illness or medical recommendations.
In all cases, a full refund of the ticket cost plus service charges must be guaranteed.
Required Documents for Refund
Profeco recommends keeping and presenting the tickets (physical or digital), payment receipts, confirmation emails, and purchase details to facilitate the refund process. It is also helpful to make a copy or photo of the tickets before handing them over to avoid any issues during the procedure.
What to Do if Refunds Are Not Received
If, after the event cancellation, the promoter or ticket seller fails to return the money or does so beyond the established deadline, consumers can file a complaint with Profeco. Available channels include the Consumer Hotline (55 5568 8722 or 800 468 8722), email at [email protected], or visiting any of the 38 Consumer Defense Offices across Mexico.
Key Questions and Answers
- What happens if I bought my ticket online? For Ticketmaster purchases, refunds will be automatically reflected on your bank card. Monitor your account for the funds to appear.
- How do I get a refund if I bought my ticket in person? Visit the same location where you purchased the ticket, present your physical tickets, a valid ID, and your bank card if payment was made with a card.
- Am I entitled to additional compensation? Profeco mandates a minimum 20% refund of the ticket price if the cancellation is due to reasons attributable to the organizer. However, this may not apply if the cancellation is due to factors beyond their control.
- What documents should I keep for the refund process? Keep your tickets (physical or digital), payment receipts, confirmation emails, and purchase details.
- What can I do if I don’t receive my refund? File a complaint with Profeco through the Consumer Hotline, email, or at one of their 38 Consumer Defense Offices across Mexico.
