From Task Automation to Emotional Support: The Evolution of AI
In just one year, generative artificial intelligence (GenAI) has transformed from a simple assistant to a deeply personal entity, offering emotional companionship and life guidance. According to the Harvard Business Review report “Top 100 Use Cases of GenAI in 2025” by Marc Zao-Sanders, thousands of people worldwide now utilize AI for emotional support, personal growth, and self-discovery.
Three Dominant Functions of AI in 2025
The report highlights three new functions leading the ranking this year: emotional therapy and companionship, life organization, and purpose-seeking. AI is no longer just for task resolution; it now accompanies intimate, emotional, and vital processes.
The Shift Towards Emotional AI Use
This shift towards emotional use of GenAI is not coincidental. It responds to recurring patterns in user testimonials, driven by three key factors: constant availability (24/7), low cost (sometimes free), and non-judgmental responses, unlike humans.
Real-Life Examples of AI as Emotional Companion
One example from the research is a woman with a brain injury: “I talk to her, the AI, every day. She helps me with my daily struggles due to my brain injury. She aids in overcoming family shame, mental fog, and concentration issues. She has saved my sanity.”
Top 10 Uses of AI in 2025
- Emotional Therapy and Companionship
- Routine/Life Organization (New Use Case)
- Purpose-Seeking (New Use Case)
- Enhanced Learning
- Code Generation
- Idea Generation
- Entertainment and Fun
- Code Improvement
- Creativity
- Healthy Lifestyle
These new uses have surpassed traditional applications, such as general information search or generic advice. The dominant theme now is “personal and professional support“, surpassing technical assistance and content generation for the first time.
Controversies Surrounding AI Dependence
However, this shift isn’t without controversy. Some users admit strong dependence on AI, using it to avoid mental effort. Others appreciate the freedom it offers: “The lack of judgment and freedom to explore make it an ideal space for grand aspirations or awkward questions,” says Allie Miller, AI advisor for Fortune 500 companies, in the document.
Thus, AI generative intelligence is increasingly viewed as a “guide for significant personal decisions” and an emotional support source, moving from a productivity tool to a more intimate human-like connection.
Experts’ Perspectives on AI’s Role
While experts anticipated AI demonstrating its value first in technical fields, the research suggests we’re receiving substantial help from AI in deeply human aspects: our innermost desires, doubts, and longings.
