CAME Case: Step-by-Step Guide to Claim the Deposit Insurance After CNBV Revocation

Web Editor

September 23, 2025

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Background on Sofipo and its Impact

The Sociedad Financiera Popular (Sofipo) CAME, which was regulated and operated under the Comisión Nacional Bancaria y de Valores (CNBV), has had its operating license revoked. This decision activates the process for affected savers to claim their deposit insurance, a safeguard for their resources.

Who is Sofipo CAME and Why is it Relevant?

Sofipo CAME was a financial entity regulated by the CNBV, offering various financial services to its clients. The revocation of its license due to irregularities has left many savers concerned about the safety of their investments. With this development, understanding the claim process for deposit insurance becomes crucial.

Deposit Insurance Coverage and Claim Process

The Fondo de Protección de Sociedades Financieras Populares (FPSFP) manages the deposit insurance, providing coverage of up to 25,000 Unidades de Inversión (UDIs). As of September 23, 2025, this equates to approximately 213,614.875 Mexican pesos per individual.

Step-by-step Claim Process

  1. Submission and Validation: The process begins with the submission of your claim. CNBV-appointed personnel will review your documents, assign you a folder number and receipt acknowledgment.
  2. Liquidation Calculation: The liquidator will calculate and validate the refund amount (after deducting any outstanding loans), forwarding your request to the Protection of Savings Committee within 15 business days.
  3. Committee Resolution: The Protection of Savings Committee will resolve your claim within 20 business days, publishing weekly reports on the FPSFP and Sofipo official pages.
  4. Payment: The refund will be issued within a maximum of 80 natural days through an order of payment, nominative check, or bank transfer.

Important Considerations

  • Documentation: Ensure you provide necessary proof of investment to proceed with the claim. Without these documents, payment will not be processed.
  • Exclusions: Payments will not be issued to members of the board of directors or high-ranking officials. Additionally, irregular transactions or those linked to illicit activities are not covered by the insurance.

What if your deposits exceed the insured limit?

If your deposits surpass the 25,000 UDI limit, you can still claim the insurance up to that amount. The excess portion must be recovered through Sofipo’s liquidation process, with no guarantee of full repayment.

Condusef Recommendations

The Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (Condusef) advises savers to diversify their accounts and investments across various financial institutions to maximize the protection offered by deposit insurance.

Key Questions and Answers

  • What is the deadline to submit a claim? Savers have 180 days, starting from the CNBV’s license revocation announcement, to file their claims.
  • What documents are required for a successful claim? Provide necessary proof of investment to ensure your claim’s processing.
  • Are there any transactions not covered by the deposit insurance? Irregular or illicit activities are excluded from coverage.
  • What happens if my deposits exceed the insured limit? You can claim up to 25,000 UDIs; any excess will be subject to Sofipo’s liquidation process with no guarantee of full repayment.