Introduction
The Mexican National Commission for the Protection and Defense of Users of Financial Services (Condusef) has released the results of its third-quarter 2025 Index of Performance in User Attention (IDATU) for Pension Fund Managers (Afores). This evaluation focuses on the quality of attention provided by Afores in response to user complaints handled by financial authorities.
Top Performers
Profuturo Afore and Inbursa Afore have been recognized as the top-performing Afores, each receiving a perfect score of 10 out of 10. Following closely are Afore XXI Banorte and Afore Banamex, both with scores of 9.99. Other notable performers include Afore Coppel (9.61), Afore Azteca (9.27), and Afore Sura (8.7). The lowest scores were given to Afore PENSIONISSSTE (8.3), Principal Afore (8.02), and Afore Invercap (6.71).
Why These Afores Stand Out
Profuturo Afore and Inbursa Afore have demonstrated exceptional commitment to addressing user concerns efficiently and effectively. Their high scores reflect their dedication to providing top-notch customer service, ensuring that users’ issues are resolved promptly and satisfactorily.
Condusef Recommendations
Condusef encourages users to consider these results when selecting an Afore or exercising their rights as customers. By evaluating the performance of different Afores, users can make more informed decisions based on real-world experiences and outcomes.
Consar’s Monitor Afore
In addition to Condusef’s IDATU, the National Commission for the Pension Savings System (Consar) offers another valuable tool called Monitor Afore. This resource assesses 31 indicators, including operational and service aspects that reflect the resolution times for key processes and the satisfaction levels of SAR (Sistema de Ahorro para el Retiro) account holders.
Benefits of Using Monitor Afore
By utilizing Monitor Afore, users can gain insights into the quality, efficiency, and effectiveness of various Afore services. This information empowers users to choose an Afore that aligns with their needs and expectations, ultimately leading to a more satisfying experience in managing their retirement savings.
Key Questions and Answers
- What is the purpose of Condusef’s IDATU? The IDATU evaluates Afores based on their attention to user complaints handled by financial authorities, aiming to promote better customer service.
- Which Afores performed best in the third quarter of 2025? Profuturo Afore and Inbursa Afore received perfect scores of 10, followed by Afore XXI Banorte and Afore Banamex with scores of 9.99.
- What other tools are available for users to assess Afore performance? Consar’s Monitor Afore evaluates 31 indicators, including operational and service aspects to help users make informed decisions.
- Why should users consider these evaluations when choosing an Afore? Evaluating Afore performance ensures that users select a provider committed to addressing their concerns and delivering high-quality customer service.
