Which Insurance Companies Handled Claims Best in 2025? Check Condusef’s IDATU

Introduction

The quality of service, response times, and fair treatment are crucial factors when choosing an insurance provider. The National Commission for the Protection and Defense of Financial Users (Condusef) released the User Service Performance Index (IDATU) for the third quarter of 2025, which evaluates how insurance and health insurance companies respond to user complaints.

According to the Financial Entities Board, as of September 2025, Mexican insurance companies have received a total of 36,634 claims from users, with an aggregate claimed amount of 1,004,321 pesos and 39 sanctions imposed during the period. The sector recorded an average IDATU score of 9.13.

Top-Performing Insurance Companies

Based on the Condusef index, the insurance institutions with the best performance in user attention are:

1. Atradius Seguros de Crédito, S.A. – 10 points
2. Seguros Azteca, S.A. de C.V. – 10 points
3. Chubb Fianzas Monterrey, Aseguradora de Caución, S.A. – 9.95
4. BBVA Seguros México, S.A. de C.V. – 9.94
5. Seguros Azteca Daños, S.A. de C.V. – 9.88
6. HDI Global Seguros, S.A. – 9.86
7. BBVA Seguros Salud México, S.A. de C.V. – 9.95
8. Quálitas Salud, S.A. de C.V. – 9.72

Insurance Companies with Lower Performance

In contrast, the insurance institutions with the lowest performance index were:

1. Seguros Sura, S.A. de C.V. – 5.68 points
2. Seguros Ve Por Más, S.A. – 6.02
3. Zurich Aseguradora Mexicana, S.A. de C.V. – 7.48
4. Cardif México Seguros Generales, S.A. de C.V. – 7.62
5. HSBC Seguros, S.A. de C.V. – 7.91
6. Plan Seguro, S.A. de C.V., Compañía de Seguros – 7.04

Understanding the IDATU Index

The IDATU index assesses the attention provided by insurance companies in cases handled by Condusef, serving as a transparency tool for users to make informed decisions about their insurance. Condusef recommends reviewing the performance of institutions before contracting and exercising user rights in cases of insufficient attention.

For comprehensive IDATU information, visit the Financial Entities Board’s official website.

Key Questions and Answers

• What is the IDATU index? The IDATU (Índice de Desempeño de Atención a Usuarios) is a tool developed by Condusef to evaluate the performance of insurance companies in addressing user complaints.
• Which insurance companies performed best according to the 2025 IDATU? Atradius Seguros de Crédito, S.A., Seguros Azteca, S.A. de C.V., Chubb Fianzas Monterrey, Aseguradora de Caución, S.A., BBVA Seguros México, S.A. de C.V., Seguros Azteca Daños, S.A. de C.V., HDI Global Seguros, S.A., BBVA Seguros Salud México, S.A. de C.V., and Quálitas Salud, S.A. de C.V. all received the highest scores.
• Which insurance companies performed worst according to the 2025 IDATU? Seguros Sura, S.A. de C.V., Seguros Ve Por Más, S.A., Zurich Aseguradora Mexicana, S.A. de C.V., Cardif México Seguros Generales, S.A. de C.V., and HSBC Seguros, S.A. de C.V. had the lowest scores.
• How can users benefit from the IDATU index? The IDATU index helps users make informed decisions about their insurance by providing insights into the performance of different companies in addressing user complaints.